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Using Open Data for Customer Satisfaction
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Today we generate data at every turn. With cell phones in our pockets, cameras and sensors in places, in rooms and vehicles. Whether on foot or in the car, on the bus or in the supermarket - Google maps peak times and shows the traffic jam faster than some satnavs. For us this is just a practical way of using data. We use data to find the fastest route from A to B, the best travel time, buy tickets at low prices and decide to walk to one stop instead of waiting for the delayed tram.
Data is also very valuable for local public transport. It helps with error analysis and enables business games and solutions. Which routes are less frequented and which are overloaded? Which buses have no chance of arriving on time because they are stuck in the commuter traffic every evening? Where do most of the passengers who change at Town Hall Square come from and where do they want to go? With data we can recognize and understand how people use local public transport and ultimately influence their behavior through new offers. That makes mobility data very valuable.
But what happens if this data does not only remain with the transport company and the municipality that collected it, but is made publicly accessible as open data?
Click here to watch the DILAX Lab on demand. (conversation in English)
Geodata for customer-centered traffic planning
We talk to Markku Huotari about this in the DILAX Lab. He is a specialist in geographic information systems (GIS) for the Helsinki Public Transport Authority HSL. GIS offers a variety of analysis options for the spatial location of information and combines geodata with company or market data, for example. The fastest route between two points is determined, the catchment area for a specific stop is recorded or the best route for the winter clearance service is suggested.
Not only HSL but Finland is a front runner in digitization and has long been using open data as a standard. Open data has even been used for political participation. The heckling of members of parliament, for example, has been documented and made accessible for a number of years. This publication makes the personal relationships between the members of parliament transparent.
Be where passengers get on
The transport authority HSL, which manages local public transport in the Helsinki region in the south of the country, is also concerned with personal relationships with its passengers. In addition to the capital itself, the region also includes other cities such as Espoo, Vantaa and Kauniainen and has around 1.3 million inhabitants, one fifth of the total population of Finland.
HSL uses the collected data primarily to regularly check and optimize its own range of services. “Picking up customers where they get in,” is how Markku Huotari calls it.
Part of this strategy is the HSL app, with the route planning tool Digitransit, showing the fastest route from A to B and a ticket platform. Unsurprisingly, Digitransit is also open to free use. European cities such as Turin, Ulm and Herrenberg near Stuttgart have already made use of this offer and developed their own apps based on Digitransit.
The DILAX Lab takes 30 minutes. If you have any questions that we should answer in this DILAX Lab, please write us what you would like to know: email@example.com.
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The mobile city
Cities are growing everywhere - as centers of business, culture, science, health care, sports and education. They are living space and place of work for more and more people. For people who live in the city and are on the move, as well as for people who get in from the surrounding areas. We will see this again in the "new normal" and it makes mobility the key to many qualities of a city. Mobility is crucial for the social and efficient use of existing space, just as it is for achieving climate protection goals in cities.
Find the latest episode of the DILAX lab here. (Discussion in English)
for the resilient city.
Designing and managing mobility in a sustainable way is a fundamental challenge for many municipalities and regions.
We want to talk about strategies for the sustainable transformation of mobility in urban areas with Suzanne Hoadley. Suzanne is Senior Manager and Coordinator for Traffic Efficiency at POLIS. This network brings together 67 European cities and regions, including Baden-Württemberg and Berlin, Aarhus, London, Manchester and Vienna, to jointly develop innovative technologies for urban traffic and transport. At the same time, POLIS supports their members in communication and cooperation with the European Union.
What makes mobility sustainable - fundamentally and in a COVID-19 world? What strategies do cities use to make transport efficient - from the city center to the surrounding countryside? What are local authorities and politicians, economy and science doing to develop sustainable mobility? What role do digitization and data management play in this?
It is clear that no one can accomplish this task alone. It took many thought leaders, trailblazers and role models to get out of the traffic rut as we knew it, to change and get on.
That's why we want to have discussions and exchange with customers, partners and stakeholders. At DILAX, we support many transport operators and municipalities in Europe and worldwide with our systems and digital platforms to develop public mobility in an attractive, connected, multimodal and inclusive way.
Invitation to exchange
and think further
If you have any questions or feedback on the DILAX lab, please feel free to write us what you would like to know: firstname.lastname@example.org.
Designing Urban Spaces
Update for Cities
Webinar on January 28th, 2021
Cities are the future. For billions of people worldwide, living and working in cities and metropolitan areas. But what are the prospects? In the pandemic, we notice how important public space is for our everyday lives. There is no space to keep your distance, space to enjoy being outside. Can we move and meet safely and healthily in the street?
How people use urban space can be measured. Why they behave in this way is a question one can ask them. The analysis of such data is groundbreaking for the transformation into a resilient city. We are looking forward to having this discussion with Jeff Risom, Chief Innovation Officer at Gehl, Copenhagen. The urban planners from Copenhagen are in demand all over the world when cities want to bring about change.
Watch on demand
Click here to watch the DILAX Lab of January 28, 2021 on demand.
Jeff Risom is a specialist in the use of data in urban planning. He and his colleagues use big data and thick data to create lively neighborhoods for people. Creating Cities for people has been Gehl's mission for over 30 years. The Danish consultants for urban development have collected, evaluated and worked with data for projects in about 300 cities worldwide. With the Life Data Protocol, Gehl and partner have defined an open source standard for collecting data on urban life.
Of course, there are many dimensions in which cities want and need to change: questions of mobility, security, quality of stay, supply, climate protection, culture and entertainment, the environment, education and health. The 15 minute city that Paris is evolving into, is a concept that combines many of these aspects.
In our conversation with Jeff Risom, we want to explore what defines the livability of urban spaces, how public spaces are a defining factor of neighborhoods, which connections to public transit a public space needs, what the future holds for shopping streets. And also the question: why counting in public spaces is by now a constant source of data for #bettercities?
Real-time Data in Public Transport
Your 30 minute knowledge advantage
Webinar from December 10th, 2020.
It is clear that data is driving digital transformation. And also that mobility 4.0 needs data. A lot of data is produced and collected in public transport every day. However, the processing and evaluation of the data is not very advanced. Do you really need more data? Real-time data? These issues are currently being discussed a lot. We want to get involved in the debate, because with our DILAX Citisense software we have been working precisely on this interface for a long time: from analog transport companies to digital mobility services.
Click here to watch DILAX Lab on demand. (German only)
To this end, two experts will meet in the DILAX Lab. Jan Nicklisch has been responsible for software development at DILAX for nine years and has made a significant contribution to it. He and his team at DILAX look after over 150 customer systems for data processing. The option of using APC data in real time has been around for a long time, but demand has only increased enormously since this spring. Jan and his team have already worked on and implemented a number of use cases for Mobility customers. And that also applies to Julia Beumer, who on the sales side knows inquiries and needs about real-time data in public transport well and translates them into projects.
What are the advantages of live occupancy data for public transport and its customers?
Real-time data bring a different quality to data analysis. For the operational work of public transport as well as for its service offer. Because the data from automatic passenger counting in real time (Live Occupancy) is also valuable, groundbreaking information for the customers of transport companies. They help in deciding when someone will join or not. Or how quickly the passengers change on the platform if they indicate which compartments are less full before entering.
Paradoxically, good prognoses for the utilization of public transport lines require not only real-time data but also utilize data from the past. This data from the present and the past is also the key to linking buses and trains with on-demand services such as ride sharing and pooling.
How does it work in practice?
It is not yet Plug & Play, the introduction of an APC system is too complex for that. Using practical examples, the difficulties and hurdles involved in real-time data collection and evaluation will also be discussed in the DILAX Lab. Because hardware is needed first, then qualified personnel, and then there is great added value for the operational and strategic work of public transport.
Digital Revolution in Public Transit
Using data wisely
Webinar on November 26th, at 2 p.m. (CET)
While the digital revolution is over in other industries, it seems to be just at the beginning in public transit. This is not because there is too little data in public transit. On the contrary, there are many data sources, such as APC data, timetable data and mobile data. There are also other new data sources, e.g. WiFi, bluetooth and apps. They are just used far too little. The mFund Project Mobile Data Fusion of the Federal Ministry of Transport in Germany wants to change that.
Watch on demand (German only)
For two years, Dr. Antje-Mareike Dietrich has been carrying out the research project entitled: Determining passenger demand based on APC, WiFi, Bluetooth and mobile data (Mobile Data Fusion). The aim of this project is to know and understand how passengers decide to take buses and trains, when they get on, where they change trains, and how they arrive. An Origin/Destination matrix is an important tool to identify important insights from the merged data sources.
What do passengers want? And how long does it take to get that?
But in the end, the researching partners also want to know more about passenger behavior: how often does someone use public transit, how do the routes vary, under which conditions does it get full on board and where exactly? It is clear: the answers can be found in the various data sources. But together the data becomes even more meaningful.
The Nordhessischer VerkehrsVerbund NVV is available as a project partner for the real world pilot: with test lines and test stops. And tests are already being carried out successfully.
A major hurdle in this project is the question of data protection. This could not be answered at the end of the project, but had to be considered right from the start. One of the first results was therefore "Privacy by Design", a data protection concept that complies with the GDPR in every detail.
In the DILAX Lab, we talk to Dr. Antje-Mareike Dietrich about her research. We want to know how well the new data evaluation process is already working, how is data causing public transit companies to act faster and better? Because it is obvious that with all the current changes and developments in mobility, public transit already needs new, attractive answers.
You're invited to think with us!
The DILAX Lab takes 30 minutes. If you have any questions that we should investigate further in the DILAX Lab, please tell us what you would like to know via email email@example.com
The mega trend
November 10, 2020, 2 p.m. Answers in the webinar (in German only)
There is a state of emergency all over the world: the cornona pandemic is shaking our everyday lives. We no longer go on vacation, we work from home instead of in the office. We avoid public spaces and social contacts. This has serious impacts on public transport. There is a shortage of passengers: tourists, students, professionals who drive to work, visit customers, organize conferences, shoppers, athletes and film buffs. In some countries passenger numbers have plummeted, in others they are still at 60% to 70% of the previous year.
In the midst of this crisis, the Hamburg Future Institute published the Mobility Report 2021. The author, Dr. Stefan Carsten, is examining the very topical effects of Corona on mobility in urban areas. And what future public transport has.
Watch this DILAX Lab on demand now! (German only)
For better Public Transit
Two trends in particular indicate that cities and municipalities will need more public transit than less in the future:
This trend marks the end of the car centric city, as it can already be seen in Barcelona, Sydney, Paris and Vienna. German cities like Berlin, Munich and Hamburg are still having difficulties getting started, but there are also projects and initiatives in many small towns that want to open the city to people.
In the first wave of the corona crisis, many people became aware of what it means to be able to move. It is existentially important. This need remains strong and needs clean air to breathe and clear roads that are safe to walk on and ride on by bike. Buses and trains are part of this new, active mobility.
We want to talk to Dr. Talk to Stefan Carsten about the future of mobility and ask him a lot of questions about it. As a mobility expert and urbanist, he has been researching this topic for over twenty years. And he knows that there is no one future, there is a lot of future: futures. We have the chance to shape it together.